Entra

The Problem Existing hybrid Azure AD-joined, co-managed Windows devices were failing when wiped and re-enrolled through Windows Autopilot. Brand-new devices completed Autopilot without issue every time — the failure was specific to devices with a prior enrollment history. The failure pattern was consistent: Device is wiped and boots into Autopilot OOBE Device setup phase (ESP) proceeds normally During ESP, a shutdown notification unexpectedly appears Shutdown notification appearing mid-ESP — this should not happen during normal Autopilot provisioning ...

The Problem Self-Service Password Reset (SSPR) was configured and working for most devices in the environment. However, on a specific set of Windows 10 workstations, the “Reset password” link was completely absent from the lock screen — even though the correct Intune/GPO configuration was in place. The issue lingered for over a year with Microsoft support unable to resolve it. Lock screen with SSPR missing — no “Reset password” link visible ...